Refund policy

Returns

Everything we sell is intimate apparel, so we follow the hygiene rules that are standard across the lingerie industry. Items that have been worn or washed, or that have had the hygiene seal or tags removed, cannot be returned or exchanged.

Unworn items with the hygiene seal and all tags still attached, in their original packaging, can be returned or exchanged within 14 days of delivery.

How to start a return

Email ravan@vivim.app with your order number and the item you would like to return or exchange. We will reply with instructions and the return address. Parcels sent back without contacting us first cannot be processed.

Return shipping is paid by the customer unless the item is faulty, damaged or not what you ordered. Please use a tracked service: we cannot refund parcels that never reach us.

Refunds

Once your return arrives and passes inspection, we refund the original payment method within 5 business days. Your bank or card issuer may need a further 5 to 10 business days to show the money. Original shipping charges are refunded only when the return is our fault.

Faulty, damaged or incorrect items

Tell us within 14 days of delivery and include photographs. We will replace the item or refund it in full, including shipping.

EU and UK customers

You have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This right does not apply to sealed goods that are unsuitable for return for reasons of health protection or hygiene once the seal has been removed, which includes lingerie, nightwear and other intimate apparel. To exercise the right of withdrawal, contact ravan@vivim.app before the 14 days expire.

Cancellations

Orders can be cancelled for a full refund at any time before dispatch. Once an order has shipped, the returns process above applies.

Noctelle Nightwears is operated by Vivim Technologies LLC, 8 The Grn, Dover, DE 19901, United States. Questions: ravan@vivim.app